Delivery and returns

Returns
How do I return an article?
You can always return your order free of charge, within 14 days of receipt. If not damaged, re-use the original packaging for returning your order. Return packages can be dropped off free of charge at a DHL Service Point. It is not yet possible to return goods bought online at a Raizzed store.

If you want to exchange an item, place a new order and return your current order for free.

Returns from The Netherlands, Belgium, Germany and Austria

The Return Process
Step 1.
 Place the completed return form in the package.
Step 2. Stick the enclosed return label on the outside of the package.
Step 3. Drop off your package at a DHL Service Point
Step 4. You will receive a proof-of-delivery document. This is proof that you made a return. Keep it safe. Track your package using the 'return number' on the receipt. Once we receive your return, we will send you an email confirmation.

Returns from Italy
If you like to return an order from Italy you can send this back to:
Raizzed HQ
PO box 214
3850 VB Ermelo
The Netherlands

How can I can check if my return package has been received by Raizzed?
When you dropped off your return package at a DHL Service Point, you will have recived a 'drop-off receipt' with a 'return number'. Use the 'return number' to track your package with DHL.

Once your return package is received and processed by Raizzed, we will send you a confirmation email.

When will I receive my refund?
Your refund will be paid onto your account as soon as possible. Depending on your bank or credit card company, it may take a few days before you see the money on your credit card or bank account. At the latest, you will receive your refund within 14 days of the day you informed Raizzed of the cancellation of your purchase.

When an entire order is returned, the shipping costs will also be refunded.

What is the return policy?
You can return all unworn items within 14 days of receipt. Trying the clothes  on a single time is not considered use.

To return an item, all original tags must still be attached. Plus the return form must be fully completed and included with your return parcel.

If you have damaged the item, you are liable for this loss and the product cannot be returned to Raizzed.

Can I exchange an item ordered online?
If you would like to exchange an item for a different size or color, please place a new order with Raizzed and return your current order for free at a DHL Service Point. Exchanges within an order are not possible.

The Return Process
Step 1. Place the completed return form in the package.
Step 2. Stick the enclosed return label on the outside of the package.
Step 3. Drop off your package at a DHL Service Point 
Step 4. You will receive a proof-of-delivery document. This is proof that you made a return. Keep it safe. Track your package using the 'return number' on the receipt. Once we receive your return, we will send you an email confirmation.

Can items ordered online be returned to my local Raizzed store?
This is not yet possible. All items ordered online need to be returned to Raizzed via a DHL Service Point.

I have lost my return form, can I still return my order?
If you  did not receive a return form or if you have misplaced it, please print out the order confirmation you received by email and add it to the return package.

So that we can provide great service into the future, we would like to know why you are returning your order. We would appreciate it if you could indicate the return reason on your print out. Please write one of the following codes on next to the name of the article you are returning.

Return reason:
1 Item too big
2 Item too small
3 Fit isn't right
4 Multiple sizes / colors bought
5 Quality not good / product damage
6 Product differs from sample / photo
7 Product information inadequate
9 Article faulty / damaged
10 Incorrect article11 Delivered too late

Does Raizzed offer a guarantee? 
When you purchase an item from Raizzed, a legal guarantee is applicable. Legal guarantee means that the article is and does what the consumer may reasonably expect. There is no legal time limit attached to this guarantee because it is different for each kind of product.

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