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RETURNS

You can return unworn items within 14 days of receipt.*
Trying on the clothing is not considered use. If the original packaging is undamaged, please use it to return your order.

You can easily register your returns online. You'll receive instructions for dropping them off at a DHL point. Only registered returns can be processed.

How does the returns process work at Raizzed?

Please report which items from your order will be returned via raizzed.returnless.com .
Simply follow the steps as indicated online and track the progress of your shipment.

After receipt at our warehouse, your return will be processed as quickly as possible. Please allow up to 14 days for processing.

How do I know if Raizzed has received my return?

Track the progress of your return online and stay informed when it reaches our warehouse.

When will I get my money back?

Your money will be refunded to your account as soon as possible. Depending on your bank or credit card company, it may take a few days for the money to actually appear in your credit card or bank account. Your money will be refunded to your account no later than 14 days after you inform Raizzed of the cancellation of your purchase.

Can I exchange an item I ordered online?

No, exchanges within an order are not possible. If you'd like to exchange an item for a different size or color, simply place a new order with Raizzed and return your current order easily with DHL via our online returns portal.

Can I return items I ordered online to my local Raizzed store?

No, this isn't yet possible. All items ordered online must be returned to Raizzed as soon as a return is desired.

Return costs per country

The Netherlands

€2.99

Germany

€4.99

Belgium

€4.99

Austria

€6.99

Luxembourg

€6.99

Italy

€14.99

Spain

€14.99

France

€14.99